BREVARD COUNTY, FLORIDA – Florida Power & Light Company (FPL) received the 2025 ReliabilityOne® National Reliability Award from PA Consulting for delivering outstanding service reliability to more than 6 million customer accounts across Florida.
PA Consulting also honored FPL with its national Reliability Value Award for keeping customer bills as low as possible while prioritizing strategic investments in the electric grid to meet current and future energy needs.
Today, FPL customers benefit from top-tier reliability. The award recognizes FPL’s commitment to superior performance, continuous improvement and effective response to severe weather events.
By the numbers: Through continuous, smart investments and dedication to service, FPL delivered its best year ever for overall system reliability in 2024 according to key industry metrics.
For nearly a decade, FPL’s reliability has ranked in the top 10% nationally while customer bills have remained well below the national average – a record that continues in 2025.
– 40% improvement in overall system reliability in the past two decades.
– 59% better service reliability than the national average.
– 82% of FPL’s main power lines, systemwide, are hardened – serving critical services such as hospitals and 911 call centers.
– 96% of FPL’s transmission structures are steel or concrete.
– More than 3,200 Storm Secure Underground Program projects have converted neighborhood power lines underground since 2019.
– 227,000 intelligent devices installed across the FPL grid prevent outages before they happen and enable faster power restoration, avoiding 15 million customer outages since 2011.
“This recognition reflects our team’s unwavering commitment to delivering the reliable service our customers depend on every single day,” said FPL Vice President of Power Delivery Mike Jarro.
“Our investments in smart grid technology and infrastructure resilience ensure Florida families and businesses have electricity when they need it most and enable us to restore service quickly after storms. As Florida continues to grow, we’re leveraging emerging technologies and advanced grid solutions to stay ahead of tomorrow’s challenges and continue setting the standard for reliability nationwide.”
“Since its inception 25 years ago, PA Consulting’s ReliabilityOne® program has identified and honored industry- leading utilities that consistently deliver reliable and resilient service to their customers,” said PA Consulting’s ReliabilityOne® Program Director Derek HasBrouck.
“FPL is one of few organizations leading the way in demonstrating to customers, employees and external stakeholders what it means to continuously deliver excellence in reliability and provide an elevated experience.”
The selection criteria for the ReliabilityOne® National Reliability Award are both quantitative and qualitative and include superior regional performance, continuous improvement, leadership in outage data collection, organizational focus on reliability and resiliency and effective response to major outage events.
This marks the eighth time in eleven years FPL has earned this prestigious national reliability award. It is the first-ever recipient of the national Reliability Value Award.
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